Privacy Policy - Luxo Cabs

Last Updated: July 01, 2025

We are committed to protecting the privacy of our customers. This privacy policy explains what information we collect, how we use it, and with whom we share it.

We collect the following information from our customers:

1. Name
2. Contact information (including email address and phone number)
3. Pickup and drop-off locations
4. Ride history
5. Payment information

We use your information to provide you with our taxi services, including:

1. Booking and dispatching rides
2. Processing payments
3. Communicating with you about your rides s
4. Improving our services

We share your information with the following:

1. Our drivers
2. Payment processors
3. Law enforcement agencies (if required by law)

We do not sell or rent your information to any third parties for marketing purposes.

You have the following choices regarding your privacy:

1. You can choose to not provide us with any information. However, this may limit your ability to use our services.
2. You can access and review your information by contacting us.
3. You can request that we delete your information by contacting us.

We take security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

We may update this privacy policy from time to time. If we make any material changes to this privacy policy, we will post a notice on our website.

If you have any questions about this privacy policy, please contact us at info@luxocabs.com.au

Under the Privacy Act 1988, Australian customers have the right to access and correct their personal information. They also have the right to request that their personal information be deleted. Customers can exercise these rights by contacting Luxo Cabs at the email address above.

Luxo Cabs is also required to comply with the Australian Privacy Principles (APPs). The APPs set out the standards that businesses must comply with when handling personal information. More information about the APPs can be found on the website of the Office of the Australian Information Commissioner (OAIC).

If you have a complaint about how Luxo Cabs has handled your personal information, you can contact us at the email address above. We will investigate your complaint and respond to you within a reasonable time.

If you are not satisfied with our response, you can complain to the OAIC. More information about how to complain to the OAIC can be found on the OAIC website.